Privacy Policy — English Translation

The Japanese-language version is the authoritative version of this Privacy Policy. This English translation is provided for reference. If there is any discrepancy or conflict between the Japanese version and this translation, the Japanese version prevails.

LobbyAI K.K. (located at 14-14 Akasaka, Minato, Tokyo, Japan; referred to below as the “Company,” “we,” “us” or “our”) establishes this Privacy Policy (the “Policy”) regarding the handling of personal information in the cloud services and websites we provide (the “Services”). Users of the Services and visitors to our websites (collectively, “Users”) shall use the Services after agreeing to this Policy.

1. Personal Information We Collect

We collect the following information through registration forms, server logs, cookies and similar methods.

2. Purposes of Use

We use the personal information we collect for the following purposes:

1. Providing and operating the Services and managing accounts.

2. Billing for the Services and processing payments.

3. Improving the quality and functionality of the Services, researching and developing new services, and conducting analyses that contribute to the development of products and services by the Company or third parties.

4. Training machine-learning and AI models, building statistical models, and creating anonymized datasets.

5. Using anonymized or statistical information in external services, projects and similar activities in ways we consider appropriate.

6. Responding to failures and other problems, and communicating important notices and similar information.

7. Addressing violations of the Terms of Service or applicable laws and regulations.

8. Marketing, including email newsletters and seminar announcements, unless the User has opted out.

9. Carrying out activities incidental to the purposes above.

3. Anonymously Processed Information and Statistical Information

1. We may process personal information into anonymously processed information or statistical information, in a form that does not identify individuals, and use it for analysis, research and development, or other purposes in ways we consider appropriate.

2. We handle anonymously processed information with appropriate security measures in accordance with applicable laws and regulations to prevent individuals from being reidentified.

4. Disclosure of Personal Information to Third Parties

Except for the anonymously processed information or statistical information described in the preceding section, we do not provide personal information to third parties without the User’s consent, other than in the following cases:

1. Where required or permitted by laws and regulations.

2. Where necessary to protect a person’s life, body or property and it is difficult to obtain that person’s consent.

3. Where cooperation is necessary for a national government agency or similar body to carry out duties prescribed by laws and regulations.

5. Outsourcing and Joint Use

1. We may outsource the operation of the Services, payment processing, data analysis and other activities to external service providers. In such cases, we enter into confidentiality agreements with those providers and exercise appropriate supervision.

2. We may jointly use Users’ account information and service usage information with our group companies. The Company is responsible for the scope of information jointly used, the purposes of joint use and the management of that information.

6. Where Personal Information Is Stored

We locate the servers that handle personal information in Japan and manage them in accordance with Japanese laws and regulations. As a general rule, we do not transfer personal information outside Japan.

7. Cookies and Similar Technologies

We use cookies and similar technologies to improve the user experience and for advertising and website analytics. Users can disable them through their browser settings, but some functions may become unavailable.

8. Security Measures

We implement reasonable security measures to prevent the leakage, loss or damage of personal information, including:

1. Encryption of communications using TLS.

2. Access controls and multi-factor authentication.

3. Retention of audit logs and vulnerability assessments.

4. Employee training and audits of service providers.

9. Requests for Disclosure, Correction, Deletion and Other Actions

Users may request disclosure, correction, addition or deletion of their personal information, suspension of its use, or cessation of its provision to third parties through the procedures we specify. For details of these procedures, please contact the office listed in Section 12.

10. Retention Period

We retain personal information for the period necessary to achieve the purposes of use or for the period prescribed by laws and regulations. After the service agreement ends, we generally retain the information for five years unless the User requests deletion (see Article 12 of the Terms of Service).

11. Revisions

We may revise this Policy from time to time. If we revise it, we will provide notice by posting on our website and by electronic means at least 30 days before the revision. Users will be deemed to have agreed to the revision unless they raise an objection.

12. Contact

For inquiries regarding personal information, requests for disclosure and similar matters, please contact:

Personal Information Protection Officer
LobbyAI K.K.
18F, Shinjuku Sumitomo Building, 2-6-1 Nishi-Shinjuku,
Shinjuku-ku, Tokyo 160-0023, Japan
Email: support@lobbyai.co.jp

13. Governing Language

The Japanese-language version is the authoritative version of this Policy. Translations into English or other languages are provided for reference. If there is any discrepancy or conflict between the Japanese version and a translation, the Japanese version prevails.

Established: January 1, 2025
Last updated: September 25, 2026

Related documents
LobbyAI Terms of Service (Japanese)
Information Security Policy (Japanese)